About order delivery
It will be shipped by Yamato Transport (possibly Japan Post).
※ If you are not present, the "missing contact form" will be posted, so please let us know your desired date and time to the listed Yamato Transport Sales Office, and request a redelivery.
※ Please note that the return shipping fee and recurring shipping fee will be borne by the customer if the product is returned due to the customer's convenience due to the absence of a long-term (when 6 days have passed from the shipping date).
About payment method and shipping cost
・ Cash on delivery (fee: 300 yen / tax not included)
Please pay the delivery staff when the product arrives. Payment is cash only.
Shipping costs 800 yen nationwide (excluding tax).
About product delivery
Downloaded products are confirmed after payment confirmation, otherwiseWe will deliver around 3 to 4 weeks from your order.
(Orders during the New Year holidays, Golden Week, summer vacation may be delayed. Please note.)
About returned goods / exchange
If you receive a product that is defective, damaged on delivery, or a product that is different from your order, please contact us within 8 days of product arrival. We will bear the return shipping cost for returned goods. Please send it by the delivery agent's "cash on delivery slip".
[Customer inquiry window]
03-4360-5645 (8: 30-18: 00 excluding weekends and public holidays)
In addition, we do not accept returns and exchanges at customer convenience.
About the case where we can not accept returned goods / exchange
-Completely original product with individual serial number imprinted
・ Items 8 days after arrival
・ Opened ・ Used goods
-In addition, depending on the situation of the product, it may not be possible to accept returned goods and exchange.
・ "Cooling off" is a system applied to door-to-door sales.
There is no obligatory application of cooling off for mail order.This Internet mail order does not apply cooling-off system because it is a mail-order service that customers can access. Please note.
※ Please be aware that the return shipping cost will be borne by the customer if the item is returned due to the customer's preference at the time of withdrawal.
About product cancellation
We can not accept order cancellation after shipping, change of product, or change of delivery address. Thank you for your understanding.